Artificial Intelligence | Machine Learning | Natural Language Processing Alice Labs | E-Commerce Customer Service Platform


Enterprise, Information Services, Customer Service, Machine Learning, Conversational Commerce, SaaS Singapore, Central Region, Singapore

Alice Labs

Artificial Intelligence | Machine Learning | Natural Language Processing


Alice Labs | E-Commerce Customer Service Platform

Alice Labs

Information Services, Customer Service, Machine Learning, Conversational Commerce, SaaS


Singapore, Central Region, Singapore

Alice Labs develops smart tools and conversational AI solutions that manage and automate customer service for e-commerce and online businesses. The company’s core product MyAlice enables businesses to streamline customer service, making it more efficient and customer-friendly. Businesses can connect all of their customer-facing channels, such as website chat and social media messaging platforms, to MyAlice to automate conversations for both sales and service through natural language processing (NLP) and machine learning (ML) with the ability to smoothly transition to a live operator when required.

The company’s SaaS platform improves customer experience and engagement. With MyAlice multi-channel customer service solutions and conversational AI tools, clients are able to automate over 70% of conversations, reduce service costs by more than 30%, and increase sales significantly—all while improving customer satisfaction and retention.

 

B2B

26 to 50

Seed

$500 K

Scaling Up

2018

 
 

Retail and Commerce
Information Services
Technology

Increase Sales
Improving Customer Satisfaction & Retention
Reduce Support Costs

Increase Efficiency
Reduce Operational Cost

 
 

Service

Yes

Active

 
 

   Machine Learning
   Natural Language Processing


Virtual Assistant

Virtual Assistant

Customer Engagement

Customer Engagement

E-Commerce

E-Commerce


Audio

Audio

Text

Text

 

   Software


HTML

HTML

CSS

CSS

JavaScript

JavaScript

React

React

Webhooks

Webhooks

Redux

Redux

GitHub

GitHub

Git

Git


Machine Learning Algorithm

Machine Learning Algorithm

NLP

NLP

 
 

View All

Software Engineer (Full Stack)

Dhaka, Dhaka

Lead, Product Marketing

Dhaka, Dhaka

Software Engineer (Frontend)

Dhaka, Dhaka

Software Engineer (Backend)

Dhaka, Dhaka

Product Sales Executive

Dhaka, Dhaka

 
 

2

1

$500 K

Company was founded 2018 and it took almost 3 years (May 2021) to raise first external round

 
 

Date

Round

$ Raised

Investors

05/11/2021

Seed

$500 K

Anchorless Bangladesh, HOF Capital

Date : 05/11/2021

Round: Seed

$ Raised: $500 K

Investors: Anchorless Bangladesh, HOF Capital

 
 
Shuvo Rahman


Shuvo Rahman
Founder & CEO