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Artificial Intelligence | Machine Learning | Natural Language Processing CallMiner | AI Enabled Speech & Customer Interaction Analytics

Business Intelligence, Enterprise Software, Computer Vision, speech Analytics, Text Analytics Waltham, MA, United States

Artificial Intelligence | Machine Learning | Natural Language Processing

CallMiner | AI Enabled Speech & Customer Interaction Analytics

Business Intelligence, Enterprise Software, Computer Vision, speech Analytics, Text Analytics

Waltham, MA, United States

CallMiner - AI Startup | AI Startup Profile Powered by Appengine AI | Appengine AI - World's Most Promising AI Startups & AI Ecosystem of 10,000+ AI Startups Get Started

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.