Artificial Intelligence | Machine Learning | Natural Language Processing CallMiner | AI Enabled Speech & Customer Interaction Analytics


Business Intelligence, Enterprise Software, Computer Vision, speech Analytics, Text Analytics Waltham, MA, United States

CallMiner

Artificial Intelligence | Machine Learning | Natural Language Processing


CallMiner | AI Enabled Speech & Customer Interaction Analytics

CallMiner

Business Intelligence, Enterprise Software, Computer Vision, speech Analytics, Text Analytics


Waltham, MA, United States

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.

 

B2C, B2B

101 to 250

Funded

$159.1 M

Scaling Up

2002

 
 

Enterprise Software
Consumer Finance
Computer Software
Banking

N/A

Increase Efficiency

 
 

IT and Security
Service

Yes

Active

 
 

   Machine Learning
   Natural Language Processing


N/A


Audio

Audio

Text

Text

 

   Software


N/A


N/A

 
 

Nov 2020

  • CallMiner Wins Stevie? Award for Customer Support Strategies During COVID-19

Oct 2020

  • CallMiner and NTT TechnoCross Corporation Announce Partnership

Oct 2020

  • CallMiner Launches a New Model for Operationalizing Speech Analytics
 
 

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AI/ML Professionals

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Jeff Gallino


Jeff Gallino
Founder & CTO

Adam Walton


Adam Walton
COO

 
 

Potential Customers

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