CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based speech analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. CallMiner offers real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over 10 years of industry leadership and over 2 billion hours of conversations analyzed, CallMiner serves some of the world’s largest call centers, delivering highly effective, usable, and scalable speech analytics solutions.
B2C, B2B
101 to 250
Funded
$159.1 M
Scaling Up
2002
Enterprise Software
Consumer Finance
Computer Software
Banking
N/A
Increase Efficiency
IT and Security
Service
Yes
Active
Machine Learning
Natural Language Processing
N/A
Software
N/A
N/A
Nov 2020
- CallMiner Wins Stevie? Award for Customer Support Strategies During COVID-19
Oct 2020
- CallMiner and NTT TechnoCross Corporation Announce Partnership
Oct 2020
- CallMiner Launches a New Model for Operationalizing Speech Analytics
Sr. AI Data Engineer (remote)
Burlington, Massachusetts
AI Research Data Scientist (remote)
Burlington, Massachusetts
Technical Project Manager (Remote)
Burlington, Massachusetts
Technical Project Manager
Fort Myers, Florida
Sr. Director of Customer Success, SMB team
Burlington, Massachusetts
AI/ML Professionals
Want to work at CallMiner?
We can introduce you to the right person at CallMiner
Potential Customers
Interested in what they do or partnership?
Learn more about how they work