Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine
Cogito provides human aware technology to help professionals elevate their performance. Cogito’s contact center AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises – improving sales results, delivering world-class service, and enhancing the quality of care. Backed by OpenView Ventures, Romulus Capital, and Salesforce Ventures, Cogito is headquartered in Boston, MA.
B2C, B2B
101 to 250
Funded
$113.2 M
Scaling Up
2007
Telecommunications
Interactive Media & Services
Computer Software
N/A
Revenue Growth
Analytics
IT and Security
Service
Yes
Active
Machine Learning
Machine Perception
Natural Language Processing
Automated Planning and Search
N/A
Software
N/A
N/A
Mar 2020
- Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award
Nov 2019
- Cogito Partners with Concentrix to Enhance Customer Experience
Dec 2018
- Cogito Acquired Tenacity for an Undisclosed Amount
Data Engineer
Boston, Massachusetts
Client Director, Emerging Markets
Remote, Remote
Account Manager
Remote, Remote
UX Researcher
Boston, Massachusetts
Product Manager
Boston, Massachusetts
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