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Artificial Intelligence | Machine Learning | Natural Language Processing Decibel | Improve Online Customer Experiences

Consumer, Enterprise Software, Advanced Audience Segmentation, Customer Experience Analytics London, England, United Kingdom

Artificial Intelligence | Machine Learning | Natural Language Processing

Decibel | Improve Online Customer Experiences

Enterprise Software, Advanced Audience Segmentation, Customer Experience Analytics

London, England, United Kingdom

Decibel is a digital experience analytics solution built specifically to identify poor experiences on websites and apps.

Decibel is more than a digital experience platform: it’s a group of passionate people seeking to rid the world of digital frustration. Working with leading companies like Lego, Adidas, and Sony, we’re building technology that plugs the critical knowledge gap in how companies measure the quality of online customer experiences. Decibel’s platform crunches billions of data points to automatically identify poor experiences on websites and apps and provides digital teams with the insights they need to optimize them. Built on an open API, Decibel’s intelligence can be pushed into any tool in the marketing stack, enriching traditional analytics solutions, the voice of customer software, as well as conversion tools like A/B testing and personalization platforms. The world’s leading companies harness Decibel for better conversions, more engagement, and increased customer loyalty across their digital offerings.