Artificial Intelligence | Machine Learning | Machine Perception EdgeTier | Autonomous Contact Centre


Enterprise, Customer Service, Data Science, Customer Experience, Agent Assistance, Analytics Dublin , Ireland

EdgeTier

Artificial Intelligence | Machine Learning | Machine Perception


EdgeTier | Autonomous Contact Centre

EdgeTier

Customer Service, Data Science, Customer Experience, Agent Assistance, Analytics


Dublin , Ireland

EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combines domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models, and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalized and accurate responses to every customer query. Customer contact centers using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionize your contact center.

 
 

   Total Funding: $1,688,759

   Funding Stage: Seed

   Business Stage: Scaling Up

   Market: B2B

   Company Size: 1 to 25

   Founded: 2015

 
 

Date

Round

$ Raised

Investors

06/13/2023

Series A

$6.4M

Smedvig Capital, Episode 1, Act Venture Capital

Date : 06/13/2023

Round: Series A

$ Raised: $6.4M

Investors: Smedvig Capital, Episode 1, Act Venture Capital

 

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Shane Lynn


Shane Lynn
CEO & Founder

Ciarán Tobin


Ciarán Tobin
CIO & Founder

Bart Lehane


Bart Lehane
CTO & Founder

 
 

EdgeTier is growing. Want to work at EdgeTier? EdgeTier is hiring. Join team at EdgeTier

 

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