Koopid was born from a simple premise - that the relationship between a business and a customer should be modeled as a transparent and persistent conversation. That it is time to break the silos of multiple channels - voice, chat, digital self-service, bots - and consolidate customer interactions into a single, elegant paradigm. That it is time for a radically simple architecture, with AI at the core of Customer Experience Orchestration.Koopid is an AI-based customer service and messaging solution. It enables the convergence of experience, workflow, and human-in-the-loop. Koopid’s A.I-powered CX Orchestration platform transforms the contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.
B2B2C, B2C, B2B
26 to 50
Funded
$3M
Scaling Up
2016
Telecommunications
Retail and Commerce
Enterprise Software
Consumer Electronics
Computer Software
Apparel & Fashion
N/A
Increase Productivity
IT and Security
Service
Yes
Active
Machine Learning
Machine Perception
Natural Language Processing
N/A
Software
N/A
N/A
