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Artificial Intelligence | Machine Learning | Machine Perception Koopid | Conversational Engagement Simplified


Customer Experience, Digital Contact Center, Messaging, Conversational Self-Service San Ramon, CA, United States

Koopid

Artificial Intelligence | Machine Learning | Machine Perception


Koopid | Conversational Engagement Simplified

Koopid

Customer Experience, Digital Contact Center, Messaging, Conversational Self-Service


San Ramon, CA, United States

Koopid was born from a simple premise - that the relationship between a business and a customer should be modeled as a transparent and persistent conversation. That it is time to break the silos of multiple channels - voice, chat, digital self-service, bots - and consolidate customer interactions into a single, elegant paradigm. That it is time for a radically simple architecture, with AI at the core of Customer Experience Orchestration.Koopid is an AI-based customer service and messaging solution. It enables the convergence of experience, workflow, and human-in-the-loop. Koopid’s A.I-powered CX Orchestration platform transforms the contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.

 

B2B2C, B2C, B2B

26 to 50

Funded

$3M

Scaling Up

2016

 
 

Telecommunications
Retail and Commerce
Enterprise Software
Consumer Electronics
Computer Software
Apparel & Fashion

N/A

Increase Productivity

 
 

IT and Security
Service

Yes

Active

 
 

   Machine Learning
   Machine Perception
   Natural Language Processing


N/A


Image

Image

Text

Text

 

   Software


N/A


N/A

 
 
Venkatesh Krishnaswamy


Venkatesh Krishnaswamy
CEO

Geoffrey Baird


Geoffrey Baird
Advisor

Chandra Subramanian


Chandra Subramanian
Advisor