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Artificial Intelligence | Machine Learning | Machine Perception Koopid | Conversational Engagement Simplified

Customer Experience, Digital Contact Center, Messaging, Conversational Self-Service San Ramon, CA, United States

Artificial Intelligence | Machine Learning | Machine Perception

Koopid | Conversational Engagement Simplified

Customer Experience, Digital Contact Center, Messaging, Conversational Self-Service

San Ramon, CA, United States

Koopid was born from a simple premise - that the relationship between a business and a customer should be modeled as a transparent and persistent conversation. That it is time to break the silos of multiple channels - voice, chat, digital self-service, bots - and consolidate customer interactions into a single, elegant paradigm. That it is time for a radically simple architecture, with AI at the core of Customer Experience Orchestration.Koopid is an AI-based customer service and messaging solution. It enables the convergence of experience, workflow, and human-in-the-loop. Koopid’s A.I-powered CX Orchestration platform transforms the contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels.