Artificial Intelligence | Machine Learning | Machine Perception Mavenoid | AI-guided Product Support


Enterprise, Customer Service Automation, Technical Support Automation, Virtual Agents Stockholm , Sweden

Mavenoid

Artificial Intelligence | Machine Learning | Machine Perception


Mavenoid | AI-guided Product Support

Mavenoid

Customer Service Automation, Technical Support Automation, Virtual Agents


Stockholm , Sweden

Mavenoid is the scalable support solution for hardware companies. With self-sevice and live support in one, you’re always ready to help your customers—from setup, to daily use, to troubleshooting. Mavenoid is built for hardware support. Seamless product support that gets to work in days, not months. Turn your knowledge & expertise into a working product assistant in minutes. Automate your repetitive inquiries such as troubleshooting, installation, warranty handling and more. Effortless escalations with a suite of live support tools. Chatbots are built to handle simple requests and promote leisurely conversations. Chit-chat. That’s not us. We help you solve real problems—like making your customers’ products work again if they suddenly stop. The core of Mavenoid is the diagnosis engine. It uses an AI that works a lot like the human brain when it solves problems. The engine makes Mavenoid unique. We’re the first commercially available platform that enables you to automate troubleshooting of advanced technical problems. Mavenoid’s self-service solves repetitive requests before they reach your human support team. 

Here at Mavenoid, we believe that customer service is the service. Customers now demand support on their own terms. They want expert help, around the clock, via any channel, without having to repeat themselves. To meet these expectations, companies are using chatbots to create self-service experiences that are available anytime and everywhere. We think these chatbots need less chat, more troubleshooting. That’s why we built Mavenoid. We’re helping companies automate technical support through virtual experts that actually work. It’s troubleshooting as a service. We’re building the platform for making technology work. To put technical expertise at anyone’s fingertips. 

 
 

   Total Funding: $39.9M

   Funding Stage: Series B

   Business Stage: Scaling Up

   Market: B2B

   Company Size: 51 to 100

   Founded: 2017

 
 

Date

Round

$ Raised

Investors

09/01/2022

Series B

$30M

Smedvig Capital, Mosaic, Point Nine Capital, NordicNinja, ABB Technology Ventures, SVB UK

Date : 09/01/2022

Round: Series B

$ Raised: $30M

Investors: Smedvig Capital, Mosaic, Point Nine Capital, NordicNinja, ABB Technology Ventures, SVB UK

 

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Shahan Lilja

Shahan Lilja
Co-founder & CEO

Dan Urman

Dan Urman
Head of Product Support

Natasha Geurts

Natasha Geurts
Head Of Operations & Finance

Mike Platek

Mike Platek
Head of Customer Success

Mischa Schirris

Mischa Schirris
Head Of Partnerships

Jonathan Koo

Jonathan Koo
Head of Marketing

Caroline French

Caroline French
Head of Sales

 
 

Mavenoid is growing. Want to work at Mavenoid? Mavenoid is hiring. Join team at Mavenoid

 

View All

Senior Product Marketing Manager

Remote, Remote

Senior Frontend Engineer

Remote, Remote

Senior Backend Engineer

Remote, Remote

Business Development Representative

Remote, Remote

 
 
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