Mavenoid is the scalable support solution for hardware companies. With self-sevice and live support in one, you’re always ready to help your customers—from setup, to daily use, to troubleshooting. Mavenoid is built for hardware support. Seamless product support that gets to work in days, not months. Turn your knowledge & expertise into a working product assistant in minutes. Automate your repetitive inquiries such as troubleshooting, installation, warranty handling and more. Effortless escalations with a suite of live support tools. Chatbots are built to handle simple requests and promote leisurely conversations. Chit-chat. That’s not us. We help you solve real problems—like making your customers’ products work again if they suddenly stop. The core of Mavenoid is the diagnosis engine. It uses an AI that works a lot like the human brain when it solves problems. The engine makes Mavenoid unique. We’re the first commercially available platform that enables you to automate troubleshooting of advanced technical problems. Mavenoid’s self-service solves repetitive requests before they reach your human support team.
Here at Mavenoid, we believe that customer service is the service. Customers now demand support on their own terms. They want expert help, around the clock, via any channel, without having to repeat themselves. To meet these expectations, companies are using chatbots to create self-service experiences that are available anytime and everywhere. We think these chatbots need less chat, more troubleshooting. That’s why we built Mavenoid. We’re helping companies automate technical support through virtual experts that actually work. It’s troubleshooting as a service. We’re building the platform for making technology work. To put technical expertise at anyone’s fingertips.
Total Funding: $39.9M
Funding Stage: Series B
Business Stage: Scaling Up
Market: B2B
Company Size: 51 to 100
Founded: 2017
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Shahan Lilja
Co-founder & CEO
Dan Urman
Head of Product Support
Natasha Geurts
Head Of Operations & Finance
Mike Platek
Head of Customer Success
Mischa Schirris
Head Of Partnerships
Jonathan Koo
Head of Marketing
Caroline French
Head of Sales
Senior Product Marketing Manager
Remote, Remote
Senior Frontend Engineer
Remote, Remote
Senior Backend Engineer
Remote, Remote
Business Development Representative
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