Our Service Intelligence platform delivers insights at scale, empowering service teams to make decisions based on data instead of individual experience/opinions. Imagine this: What if you could accurately predict, within seconds, the exact resolution of the incoming customer issue or device failure? And along with that, other service decisions like time to fix, cost, optimal resolution path, etc. for every single case or field visit, across channels. Every service organization strives to deliver on the following metrics: First Call Resolution, Mean Time to Repair, and Service Productivity & Margin. Our solution is a game-changer for such metrics! We are creating vertical-specific journeys to take companies from Reactive to Predictive Service!
Use customer service resolution intelligence to help your team, your bots, and your self-service portals diagnose and resolve issues instantly, accurately, and more profitably. Like a navigation app, AI assists agents by guiding them, turn-by-turn, down resolution paths for common and complex issues. Predict root cause, skills, cost, etc.? Collective intelligence captures & disseminates knowledge across customer service tiers and engineering acumen. Enable your newest team members to immediately perform as well as your experts. Deflect calls and delight customers by helping them find answers, not a list of documents with matching keywords. Even with 1000s of agents, 1000s of product configs, and 1000s of resolutions, AI-powered Diagnostic Intelligence finds the resolution paths with the best outcomes and guides people to success quickly and repeatedly. Extract actionable insights from your entire body of customer interactions, product manuals, technician notes, and knowledge base articles.
B2B
1 to 25
Series A
$14.2M
Scaling Up
2020
Enterprise Software
Field Service
Self Service
Support Centers
Engineering
Increase Efficiency
Increase Productivity
Analytics
Service
Yes
Active
Machine Learning
Software
AI/ML Professionals
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2
2
$7.1M
Company was founded 2020 and it took almost 1 year (Aug 2021) to raise first external round
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