Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching. Leading the contact center AI transformation by improving agent performance with AI-driven voice insights. 

Observe.AI, enables top brands to analyze 100% of customer calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more. Observe.AI is an Intelligent Workforce Platform that transforms contact centers by infusing AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention. Gain 100% visibility into customer conversations. Turn every interaction into business-improving intelligence. Boost employee productivity through AI-driven evaluations and context-driven coaching. Evaluate in a fraction of the time and coach with confidence. Create a powerful feedback loop that drives continuous improvement across every customer touch point.