Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching. Leading the contact center AI transformation by improving agent performance with AI-driven voice insights.
Observe.AI, enables top brands to analyze 100% of customer calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more. Observe.AI is an Intelligent Workforce Platform that transforms contact centers by infusing AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention. Gain 100% visibility into customer conversations. Turn every interaction into business-improving intelligence. Boost employee productivity through AI-driven evaluations and context-driven coaching. Evaluate in a fraction of the time and coach with confidence. Create a powerful feedback loop that drives continuous improvement across every customer touch point.
B2B
51 to 100
Series C
$214M
Scaling Up
2017
Computer Software
Analyze Every Call & Interaction
Coach & Motivate Agents
Evaluate More Calls in Half the Time
Revenue Growth
Analytics
Service
Sales
Yes
Active
Machine Learning
Natural Language Processing
Software
Mar 2021
- Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future
Feb 2021
- Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI
Jan 2021
- Hyper-growth Bay Area startup redefines customer experience with AI-driven contact center solution
Jan 2021
- Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era
Sep 2020
- Observe.AI raised $54M Led by Menlo Ventures
Jun 2020
- Join the Y-Combinator-backed voice AI platform Observe.AI with these openings
May 2020
- Observe.AI’s Voice AI Platform Powered by Customer Sentiment Analysis Now Available on Genesys AppFoundry
May 2020
- 3CLogic Announces Integrated Speech Analytics and Voice AI with Observe.AI Partnership
Mar 2020
- Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market
Jan 2020
- Why San Francisco-based voice AI platform Observe.ai found a target market first and then built a product
Dec 2019
- Observe.AI raised $26M / Series A from 01 Advisors and 4 other investors
Oct 2019
- GridWorks Leverages Voice Insights To Transform Customer Service In Medical Transportation With Observe.AI Voice Intelligence Platform
Sep 2019
- ERC BPO Partners with Observe.AI to Create a Next-Generation Customer Service & Agent Coaching Product powered by Voice AI
Sep 2019
- Observe.AI helps call centre agents perform job better without any pause
May 2018
- Observe.AI raised $7.1M / Seed from Emergent Ventures and 7 other investors
Aug 2017
- Observe.AI raised $900K/ Pre Seed from Emergent Ventures
EM / Sr. EM - Machine Learning
Bangalore, Karnataka
Senior Machine Learning Engineer
Bangalore, Karnataka
Machine Learning Scientist
Bangalore, Karnataka
Engineering Manager - Frontend
BANGALORE , Karnataka
SDET II
Bangalore, Karnataka
AI/ML Professionals
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9
1
$125M
Company was founded 2017 and it took almost 5 years (Apr 2022) to raise first external round
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