Artificial Intelligence | Machine Learning | Natural Language Processing Observe.AI | Intelligent Workforce Platform


Enterprise, Enterprise, Customer Services, Voice Calls, Customer Conversations San Francisco, California, United States

Observe.AI

Artificial Intelligence | Machine Learning | Natural Language Processing


Observe.AI | Intelligent Workforce Platform

Observe.AI

Enterprise, Customer Services, Voice Calls, Customer Conversations


San Francisco, California, United States

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching. Leading the contact center AI transformation by improving agent performance with AI-driven voice insights. 

Observe.AI, enables top brands to analyze 100% of customer calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more. Observe.AI is an Intelligent Workforce Platform that transforms contact centers by infusing AI into 100% of customer conversations, optimizing agent performance, and automating repeatable workflows that drive revenue and retention. Gain 100% visibility into customer conversations. Turn every interaction into business-improving intelligence. Boost employee productivity through AI-driven evaluations and context-driven coaching. Evaluate in a fraction of the time and coach with confidence. Create a powerful feedback loop that drives continuous improvement across every customer touch point.

 
 

   Total Funding: $214M

   Funding Stage: Series C

   Business Stage: Scaling Up

   Market: B2B

   Company Size: 51 to 100

   Founded: 2017

Mar 2021

  • Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future

Feb 2021

  • Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI

Jan 2021

  • Hyper-growth Bay Area startup redefines customer experience with AI-driven contact center solution

Jan 2021

  • Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era
 
 

AI/ML Startup DealsGet Free Access

Date

Round

$ Raised

Investors

04/12/2022

Series C

$125M

SoftBank Vision Fund 1, Zoom Apps Fund, Menlo Ventures, Nexus Ventures, Scale Venture Partners, Emergent Ventures, NGP Capital, Steadview, Next47

Date : 04/12/2022

Round: Series C

$ Raised: $125M

Investors: SoftBank Vision Fund 1, Zoom Apps Fund, Menlo Ventures, Nexus Ventures, Scale Venture Partners, Emergent Ventures, NGP Capital, Steadview, Next47

 

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Swapnil Jain


Swapnil Jain
Co-Founder and Chief Executive Officer

Sharath Keshava Narayana


Sharath Keshava Narayana
Co-Founder & CRO

Akash Singh


Akash Singh
CTO

Jason Turpin


Jason Turpin
VP of Product

Jason Gaines

Jason Gaines
VP of Finance

Hila Segal

Hila Segal
VP Product Marketing

 
 

Observe.AI is growing. Want to work at Observe.AI? Observe.AI is hiring. Join team at Observe.AI

 

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