Artificial Intelligence | Machine Learning | Machine Perception Observe.AI | Enable Agents with the Power of Contact Center AI


Enterprise, Enterprise, Customer Services, Voice Calls, Customer Conversations San Francisco, California, United States

Observe.AI

Artificial Intelligence | Machine Learning | Machine Perception


Observe.AI | Enable Agents with the Power of Contact Center AI

Observe.AI

Enterprise, Customer Services, Voice Calls, Customer Conversations


San Francisco, California, United States

Observe.AI is on a mission to transform contact centers by turning every agent into your best brand representative. With its Voice AI Platform, which leverages the latest Speech and Natural Language Processing technologies, the world's top brands quality-check 100% of calls, ensure compliance, and turn agents into top performers through targeted coaching. Leading the contact center AI transformation by improving agent performance with AI-driven voice insights. Join our growing team

Observe.AI, enables top brands to analyze 100% of customer calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. Observe.AI is trusted by more than 100 customers and partners, including, Tripadvisor, Microsoft, ERCBPO, Talkdesk, and more.

 

B2B

51 to 100

Series F

$34.1

Scaling Up

2017

 
 

Hospitality
Health Care Facilities & Hospitals
Government
Financial Services
Energy
Consumer Services
Communications Equipment
Broadcasting and Media

Analyze Every Call & Interaction
Coach & Motivate Agents
Evaluate More Calls in Half the Time

Revenue Growth

 
 

Analytics
Service
Sales

Yes

Active

 
 

   Machine Learning
   Machine Perception
   Natural Language Processing
   Knowledge Representation and Reasoning


HTK

HTK

Workflow Automation Tool

Workflow Automation Tool

Kubernetes

Kubernetes

Docker

Docker

Tensorflow

Tensorflow

PyTorch

PyTorch

NLTK

NLTK

Theano

Theano

Librosa

Librosa

Gensim

Gensim

CoreNLP

CoreNLP

SpaCy

SpaCy

OpenNLP

OpenNLP

GATE

GATE

Kaldi

Kaldi


Text

Text

Time Series

Time Series

Semi-Structured

Semi-Structured

Structured

Structured

 

   Software


SQL

SQL

Rabbitmq

Rabbitmq

Shell Scripting

Shell Scripting

Kafka

Kafka

Spark

Spark

Python

Python

NoSQL

NoSQL

Postgres

Postgres

Hadoop

Hadoop

MapReduce

MapReduce

Storm

Storm

MongoDB

MongoDB

Redis

Redis

Cassandra

Cassandra

C++

C++

Java

Java


Neural Networks

Neural Networks

Nearest Neighbor

Nearest Neighbor

Decision Tree

Decision Tree

Machine Learning Algorithm

Machine Learning Algorithm

Deep Learning Algorithm

Deep Learning Algorithm

 
 

Mar 2021

  • Observe.AI Announces New AI-Powered Agent Performance & Coaching Suite to Drive Remote Work Future

Feb 2021

  • Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI

Jan 2021

  • Hyper-growth Bay Area startup redefines customer experience with AI-driven contact center solution

Jan 2021

  • Observe.AI Partners with UJET to Improve CX Quality for the Remote Work Era

Sep 2020

  • Observe.AI raised $54M Led by Menlo Ventures

Jun 2020

  • Join the Y-Combinator-backed voice AI platform Observe.AI with these openings

May 2020

  • Observe.AI’s Voice AI Platform Powered by Customer Sentiment Analysis Now Available on Genesys AppFoundry

May 2020

  • 3CLogic Announces Integrated Speech Analytics and Voice AI with Observe.AI Partnership

Mar 2020

  • Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform to Market

Jan 2020

  • Why San Francisco-based voice AI platform Observe.ai found a target market first and then built a product

Dec 2019

  • Observe.AI raised $26M / Series A from 01 Advisors and 4 other investors

Oct 2019

  • GridWorks Leverages Voice Insights To Transform Customer Service In Medical Transportation With Observe.AI Voice Intelligence Platform

Sep 2019

  • ERC BPO Partners with Observe.AI to Create a Next-Generation Customer Service & Agent Coaching Product powered by Voice AI

Sep 2019

  • Observe.AI helps call centre agents perform job better without any pause

May 2018

  • Observe.AI raised $7.1M / Seed from Emergent Ventures and 7 other investors

Aug 2017

  • Observe.AI raised $900K/ Pre Seed from Emergent Ventures
 
 

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AI/ML Professionals

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9

1

$125M

Company was founded 2017 and it took almost 5 years (Apr 2022) to raise first external round

 
 

Date

Round

$ Raised

Investors

04/12/2022

Series C

$125M

SoftBank Vision Fund 1, Zoom Apps Fund, Menlo Ventures, Nexus Ventures, Scale Venture Partners, Emergent Ventures, NGP Capital, Steadview, Next47

Date : 04/12/2022

Round: Series C

$ Raised: $125M

Investors: SoftBank Vision Fund 1, Zoom Apps Fund, Menlo Ventures, Nexus Ventures, Scale Venture Partners, Emergent Ventures, NGP Capital, Steadview, Next47

 

Investors

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Swapnil Jain


Swapnil Jain
Co-Founder and Chief Executive Officer

Sharath Keshava Narayana


Sharath Keshava Narayana
Co-Founder & CRO

Akash Singh


Akash Singh
CTO

Jason Turpin


Jason Turpin
VP of Product

Jason Gaines

Jason Gaines
VP of Finance

Hila Segal

Hila Segal
VP Product Marketing

 
 

Potential Customers

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