Artificial Intelligence | Machine Learning | Machine Perception OvationCXM | Customer Experience Management


Enterprise, Customer Experience, Customer Support, Product Support, Remote Services Tiburon, California, United States

OvationCXM

Artificial Intelligence | Machine Learning | Machine Perception


OvationCXM | Customer Experience Management

OvationCXM

Customer Experience, Customer Support, Product Support, Remote Services


Tiburon, California, United States

OvationCXM is purposely designed to guide and fix customer experiences in the moment instead of waiting until the end of a journey to improve the next one. We’re also low code, so you can transform quickly without re-architecting your entire tech stack. We’re also deeply committed to helping you solve your customer experience problems – we’ll sit with you and map out your customer journeys before you even sign up with us. 

OvationCXM prevents poor customer experiences so your customers don't walk out the door. Create precise, personalized journeys that move customers successfully towards their goal and improve business results, in real-time. Easily connect your third parties, internal tools, and teams for better collaboration, communication and data sharing. Serve up relevant knowledge in the right moments to help customers and the teams that guide them. goIntegrate with chat to make it more powerful. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint.

 

B2B

101 to 250

Series C

$44.5M

Scaling Up

2014

 
 

Information Technology and Services
Enterprise Software

10% Lift in Revenue Growth
25% Drop in Call Volume
60% Increase in NPS Scores

Increase Efficiency

 
 

Analytics
Service

Yes

Active

 
 

   Machine Learning
   Machine Perception


Customer Support Tool

Customer Support Tool

Customer Engagement Platform

Customer Engagement Platform


Text

Text

Structured

Structured

 

   Software


PostGIS

PostGIS

MySQL

MySQL

Node.js

Node.js

Jenkins

Jenkins

Kubernetes

Kubernetes

Tensorflow

Tensorflow

C/C++

C/C++

Python

Python


Deep Learning Algorithm

Deep Learning Algorithm

Machine Learning Algorithm

Machine Learning Algorithm

 
 

View All

Technical Support Associate

Remote, Remote

Senior Software Engineer

Remote, Remote

Senior Sales Account Executive

Remote, Remote

 

AI/ML Professionals

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9

1

$20M

Company was founded 2014 and it took almost 8 years (Sep 2022) to raise first external round

 
 

Date

Round

$ Raised

Investors

09/14/2022

Series C

$20M

Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures, Nyca Partners, Neventa Capital, CIBC Innovation Banking

Date : 09/14/2022

Round: Series C

$ Raised: $20M

Investors: Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures, Nyca Partners, Neventa Capital, CIBC Innovation Banking

 

Investors

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Alfred Kahn

Alfred Kahn
Founder & CEO

Guiseppi Marzelli

Guiseppi Marzelli
Co-Founder

Alan Finlay

Alan Finlay
Co-Founder

Tim Attinger

Tim Attinger
Co-Founder & President

Daniel Duerr

Daniel Duerr
CTO

Mike Schwartz

Mike Schwartz
Chief Operating Officer

 
 

Potential Customers

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