Artificial Intelligence | Machine Learning | Natural Language Processing SupportLogic | Intelligent Support Platform


Enterprise, Customer Support Platform, Escalation Management, Machine Learning, AI Santa Clara, CA, United States

SupportLogic

Artificial Intelligence | Machine Learning | Natural Language Processing


SupportLogic | Intelligent Support Platform

SupportLogic

Customer Support Platform, Escalation Management, Machine Learning, AI


Santa Clara, CA, United States

SupportLogic provides an intelligent support platform for Chief Customer Officers and VPs of Customer Support/Success to extract the voice of the customer from the company’s existing data — no need to run expensive survey programs anymore. SupportLogic reads every support ticket using natural language processing and deep neural network methodologies. The software extracts sentiment and other latent signals then maintains context across ticket boundaries. By syncing with existing ticketing systems, the technology provides prescriptive recommendations, intelligent workflows, and seamless integration with collaboration software.

 

B2C, B2B

26 to 50

Series A

$12,020,000

Scaling Up

2016

 
 

Retail and Commerce
Information Technology and Services
Enterprise Software

Mean Time to Resolution
Customer Escalations

Increase Productivity

 
 

IT and Security
Service

Yes

Active

 
 

   Machine Learning
   Natural Language Processing


Keras

Keras

Pytorch

Pytorch

TensorFlow

TensorFlow

Intelligent Support Platform

Intelligent Support Platform

Salesforce

Salesforce

Zendesk

Zendesk

Jira

Jira


N/A

 

   Software


Azure

Azure

GCP

GCP

AWS

AWS

SQL

SQL

Python

Python


Neural Networks

Neural Networks

 
 

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AI/ML Professionals

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4

1

$50M

Company was founded 2016 and it took almost 5 years (Oct 2021) to raise first external round

 
 

Date

Round

$ Raised

Investors

10/12/2021

Series B

$50M

WestBridge Capital, Sierra Ventures, General Catalyst, Emergent Ventures

Date : 10/12/2021

Round: Series B

$ Raised: $50M

Investors: WestBridge Capital, Sierra Ventures, General Catalyst, Emergent Ventures

 

Investors

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Krishna Raj Raja


Krishna Raj Raja
Founder & CEO

Suresh Ravoor


Suresh Ravoor
CPO

 
 

Potential Customers

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