SupportLogic provides an intelligent support platform for Chief Customer Officers and VPs of Customer Support/Success to extract the voice of the customer from the company’s existing data — no need to run expensive survey programs anymore. SupportLogic reads every support ticket using natural language processing and deep neural network methodologies. The software extracts sentiment and other latent signals then maintains context across ticket boundaries. By syncing with existing ticketing systems, the technology provides prescriptive recommendations, intelligent workflows, and seamless integration with collaboration software.
Total Funding: $12,020,000
Funding Stage: Series A
Business Stage: Scaling Up
Market: B2C, B2B
Company Size: 26 to 50
Founded: 2016
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Demand Generation Leader
San Francisco, California
Senior Engineering Management Leader
San Francisco, California
Senior Data Scientist
San Francisco, California
Enterprise Sales Leader
San Francisco, California
Data Engineer
San Francisco, California
