SupportLogic provides an intelligent support platform for Chief Customer Officers and VPs of Customer Support/Success to extract the voice of the customer from the company’s existing data — no need to run expensive survey programs anymore. SupportLogic reads every support ticket using natural language processing and deep neural network methodologies. The software extracts sentiment and other latent signals then maintains context across ticket boundaries. By syncing with existing ticketing systems, the technology provides prescriptive recommendations, intelligent workflows, and seamless integration with collaboration software.
B2C, B2B
26 to 50
Series A
$12,020,000
Scaling Up
2016
Retail and Commerce
Information Technology and Services
Enterprise Software
Mean Time to Resolution
Customer Escalations
Increase Productivity
IT and Security
Service
Yes
Active
Machine Learning
Natural Language Processing
N/A
Software
Demand Generation Leader
San Francisco, California
Senior Engineering Management Leader
San Francisco, California
Senior Data Scientist
San Francisco, California
Enterprise Sales Leader
San Francisco, California
Data Engineer
San Francisco, California
AI/ML Professionals
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4
1
$50M
Company was founded 2016 and it took almost 5 years (Oct 2021) to raise first external round
Investors
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