Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
B2B
51 to 100
Series B
$66.8 M
Scaling Up
2011
Telecommunications
Internet
Computer Games
N/A
N/A
IT and Security
Service
Yes
Active
Machine Learning
Natural Language Processing
N/A
Software
AI/ML Professionals
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