Artificial Intelligence | Machine Learning | Natural Language Processing Directly | Resilient Customer Support


Enterprise, Internet, Enterprise Software, Customer service, Virtual Assistant San Francisco, CA, United States

Directly

Artificial Intelligence | Machine Learning | Natural Language Processing


Directly | Resilient Customer Support

Directly

Internet, Enterprise Software, Customer service, Virtual Assistant


San Francisco, CA, United States

Directly provides resilience to companies by delivering more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

 

B2B

51 to 100

Series B

$66.8 M

Scaling Up

2011

 
 

Telecommunications
Internet
Computer Games

N/A

N/A

 
 

IT and Security
Service

Yes

Active

 
 

   Machine Learning
   Natural Language Processing


Customer Support Operations

Customer Support Operations


N/A

 

   Software


NA

NA


NA

NA

 
 

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Risk Analyst

San Francisco, California

 

AI/ML Professionals

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We can introduce you to the right person at Directly

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Mike de la Cruz


Mike de la Cruz
CEO

Antony Brydon


Antony Brydon
VP Platform & Co-founder

Jeff Patterson


Jeff Patterson
VP Platform Performance & Co-founder

 
 

Potential Customers

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