appengine.ai

Artificial Intelligence Dispatch | Field Service Experience Platform


Enterprise, Service Experience, Dispatch, Delivery Boston, Massachusetts, United States

Dispatch

Artificial Intelligence


Dispatch | Field Service Experience Platform

Dispatch

Enterprise, Service Experience, Dispatch, Delivery


Boston, Massachusetts, United States

Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk. Today's consumer expects a transparent and effortless service experience and judges brands on their ability to meet that expectation. Dispatch powers modern service by seamlessly connecting brands to an army of expert-on-demand local contractors, providing those contractors an intuitive platform to assign and manage jobs, and communicating service details automatically to the customer via their mobile device. When coupled with a CRM or existing field service management software, Dispatch automatically synchronizes customer, performance and job data between systems. Ultimately, Dispatch links the people, process, and data to create a modern service experience that delights customers, empowers contractors, and promotes a positive brand image for the enterprise.

 

B2C, B2B

1 to 25

Pre-Seed

$18.1M

Growth

2013

 
 

Transportation
Food Distributors
Automotive

N/A

Reduce Customer Churn by Half

 
 

N/A

Yes

Active

 
 

N/A


N/A


N/A

 

   Hardware


N/A


N/A

 
 
Patrick Burns


Patrick Burns
CEO

Avi Goldberg


Avi Goldberg
Founder and Chief Strategy Officer

Scott Rudberg


Scott Rudberg
CTO