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Artificial Intelligence | Machine Learning | Machine Perception Espressive | Automate Resolution of Employee Questions with AI


Employee Engagement, Office Support, Staff Management, Automation Santa Clara, CA, United States

Espressive

Artificial Intelligence | Machine Learning | Machine Perception


Espressive | Automate Resolution of Employee Questions with AI

Espressive

Employee Engagement, Office Support, Staff Management, Automation


Santa Clara, CA, United States

Espressive is the pioneer in AI for employee self-service, redefining how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk agents, Espressive shifted the focus to the employee—because you can’t have self-service if your employees are not engaged. However, this doesn’t mean the help desk is left behind. When you improve the employee experience through automation, you reduce redundant help desk work, enabling agents to focus on more strategic projects. Barista, our AI-based virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.

 

B2B

101 to 250

Series B

$53M

Scaling Up

2016

 
 

Human Resource & Employment Services
Enterprise Software

N/A

Increase Efficiency

 
 

HR
IT and Security
Service

Yes

Active

 
 

   Machine Learning
   Machine Perception
   Natural Language Processing
   Knowledge Representation and Reasoning


N/A


Audio

Audio

 

   Software


N/A


N/A

 
 
Keno Helmi


Keno Helmi
CRO

Criss Marshall


Criss Marshall
CMO

Fran Fernandez


Fran Fernandez
CPO