Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention. CSAT solution that boosts response rate and written feedback. IQS helps track internal quality on the company, team and agent level. Automatically allocate CSAT comments into pre-set categories with our out-of-the-box AI solution.
Use sentiment analysis to effortlessly find positive or negative conversations. Zoom in on tickets that take more effort to solve with complexity detection. Get a visual overview of all your helpdesk interactions, target under-reviewed areas and eliminate blind spots. Pinpoint problems, spot trends and target the right coaching opportunities. Structure 1-1s and coaching sessions around specific examples and performance metrics. Track and measure agent improvement against your coaching efforts. Dashboards for spotting trends and measuring performance. Reports for comparing agents, teams, BPOs. Root cause analysis.
Total Funding: $19.3M
Funding Stage: Series A
Business Stage: Scaling Up
Market: B2B
Company Size: 1 to 25
Founded: 2018
For AI/ML Startup Founders
Get introduced to VC/PE/CVC investors
For Investors at VC/PE firms
Get introduced to AI/ML Startup founders or founders at Klaus
Martin Koiva
Co-Founder & CEO
Joonathan Magi
Chief Technology Officer
Kair Kasper
Co-Founder & CRO
Back-End Engineer
Remote, Remote
Front-End Engineer
Remote, Remote
QA Engineer
Remote, Remote
