Increase guest satisfaction, improve hotel operations, & optimize business performance

Currently, hotel groups and brands are using indicators that measure their properties’ performance levels after the guest already leaves the property; this is how they are obtaining guest feedback as well. But isn’t that a little too late? Wouldn’t you rather be in-the-know of what’s going on during the guest’s stay instead of waiting for the guest to leave and then finding out, especially if the guest had a negative experience? It’s kind of like driving a car; you need the engine light or gas tank light to alert you ahead of time so that you can prevent your car from stalling or getting stuck. Imagine if you didn’t have those indicators and were driving never knowing what the status is. If you know in real-time, you can react quickly and solve the issue immediately so that it doesn’t cause problems. So we’re changing this.