xFind AI boosts the productivity of customer support teams by enhancing access to relevant organizational knowledge. xFind accompanies the agent throughout a ticket, and automatically delivers the most relevant, updated information across all departments and knowledge bases, right to their screen. Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers.
Customers are accustomed to quick, accurate answers with minimal human interaction. Yet some inquiries still require human analysis by support/success agents. xFind empowers support agents to perform at the highest level, and removes customer frustration even in the hardest cases to crack.
B2B
1 to 25
N/A
N/A
Scaling Up
2018
Enterprise Software
Computer Software
N/A
N/A
Analytics
IT and Security
Service
Yes
Active
Machine Learning
Natural Language Processing
N/A
Software
